In plain English!
- If you want to return an item, contact us within 7 days of its arrival and make sure that the item is unopened and unused and in a good condition!
- Please return in the original packaging providing that it is undamaged.
- When we receive the package we will refund you as soon as possible - within 14 days.
- If you place an order and an item is out of stock, we will contact you and ask how you would like to proceed!
- We hope this helps, if you have any questions please contact us through our contact form!
All the details
We can only accept returned items providing they are unopened, unused and in a saleable condition.
- After receiving your order you have 14 days to return any damaged, unwanted or faulty products.
- You must notify us of any damages within 7 days of receiving your order.
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Important: Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
- All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
- ESUP Ltd will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
- If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
- Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 14 days of the return.
- You "as a consumer" are protected under UK Law, upon making a purchase you are entering into a contract with Manuka Products Ltd.
- In instances where a product purchased is out of stock and cannot be supplied within a reasonable period of time, we will contact you and give you the option to (a) wait or (b) receive an alternative product or (c) cancel the item from your order and receive a refund in relation to the out of stock item.
